Terms of service

Terms & Conditions

By accessing or using the Doc Kicks website, you agree to follow these terms. They apply to visitors, customers, merchants, and anyone interacting with the store.

Products and availability

We aim to keep product descriptions, prices, images, and availability accurate. If an error appears, Doc Kicks may correct the information, update pricing, cancel an affected order, or discontinue a product without prior notice.

Orders and payment

You agree to provide correct payment, contact, and shipping information. Orders may be cancelled if details are incomplete, suspicious, incorrect, or if payment cannot be processed securely.

Shipping

Eligible orders include free delivery within India. Standard delivery is usually 5 to 7 business days after shipment, but timelines may change due to location, stock status, courier delays, or events outside our control.

Returns and refunds

Returns and refunds are available only for damaged, defective, or incorrect products, and a clear unboxing video is required. Size-change returns are not accepted. Contact us on the same day of delivery to begin a request.

Intellectual property

Text, product content, images, logos, layouts, and other materials on the website belong to Doc Kicks or the respective rights holders. They may not be copied, distributed, or reused without permission.

Limitation of liability

Doc Kicks is not liable for indirect, incidental, or consequential losses related to website use, product use, delivery delays, data loss, lost profit, or business interruption, to the fullest extent allowed by law.

User conduct

You agree not to misuse the website, attempt unauthorized access, interfere with store systems, or use the website for unlawful activity.

Privacy

Use of the website is also covered by our Privacy Policy, which explains how we collect, use, and protect personal information.

Updates and governing law

Doc Kicks may update these terms at any time by posting the revised version. These terms are governed by the laws of India, with jurisdiction in Kerala, India.